Terms & Conditions

General Tour Conditions


MudMaps (MudMaps Pty Ltd ABN 35 008 665 745) tours are personalised tours conducted in areas of rough terrain for small groups of people. As such MudMaps reserves the right to vary or cancel tours due to:

  • client desires,
  • unforeseen circumstances,
  • local conditions such as road, weather, government restrictions
  • or other conditions.

While every attempt will be made to provide an enjoyable, safe and comfortable service MudMaps will not be responsible or liable for death, loss, injury, accident, medical expenses, theft or damage to personal property, or delay which may occur during the tour howsoever arising.

MudMaps recommends that suitable travel insurance be taken out by customers for these circumstances.

Clients agree that they are fit to participate in the tour.

MudMaps retains the right to increase tour prices due to unforeseen circumstances including fuel cost rises, government levies, and substitute vehicles should the usual vehicle(s) not be suitable or available.

Every attempt will be made to keep to departure and return times although no guarantees can be given.

Deposits & Payment

20% deposits are required to secure a booking with full payment in Australian Dollars required at least 30 days before departure.

Cancellation Fees & Forfeiture

If cancellation of tour booking occurs within 45 days of departure then the following amounts are owed to the company:

  • 20% of total tour price if cancellation occurs greater than 30 days and less than 45 days from departure
  • 50% of total tour price if cancellation occurs greater than 14 days and less than 31 days from departure
  • 100% of total tour price if cancellation occurs less than 15 days from departure

The above may be waived or reduced at the discretion of the company.

Departures & Luggage

As indicated except Christmas period.

Complimentary hotel pickup where indicated. Where tours involve one or more nights accommodation clients are restricted to one piece of luggage per person weighing no more than 30kg. Excess baggage may be carried if space permits and may attract penalty rates.

Children

Due to the rugged nature of some of MudMaps' tours children less than the age of 4 years old are not be permitted on the tours. Special child rates for tours may or may not apply depending on the tour.

 

 
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